Contact

Last updated 9 September 2026

One address, read by the person who writes the software: [email protected]

SpaceShift is made by one independent developer, so replies come from a human and not from a ticket system. That also means they are not instant. Expect an answer within a couple of working days, sooner for anything that stops you working.

If your licence will not register

Include the System ID shown in the app's Registration window, and the email address you bought with. Keys are issued for one specific computer, so the usual cause is a key meant for a different machine, and the System ID lets us confirm that in one look. Do not send your licence key over email unless we ask for it.

If something is behaving oddly

Tell us what you did, what happened, and what you expected instead. Useful extras: your Windows version, how many monitors you have, your display scaling, and whether the program whose window misbehaved was running as administrator. If SpaceShift failed to start, there is a SpaceShift_Error.log file next to the program with the details in it, and attaching that answers most of these questions at once.

Before you write

The user manual covers the settings and what each one does, and the FAQ answers the questions that come up most. If your answer is in either, you will get it faster there than from us.

Refunds and billing

Same address. See the refund policy for the window and what happens to your licence.

Privacy and data requests

Also the same address. Write from the address on your account and see the privacy policy for what we hold.